Industry articles

The Final Mile Delivery: Strategies,
Benefits, and Challenges for
Multichannel Fulfillment

Amazon’s move to next-day and then to same-day delivery has put a spotlight on the final delivery of orders to the customer. Multichannel retailers are responding with next-day delivery (and in some cases same-day) by leveraging store fulfillment capabilities. These in-store capabilities include both customer pick-up and delivery to customer, with final delivery either in the store, to lockers, or to the home.

By: Jim Tompkins, CEO, Tompkins International
Bill Loftis, Principal, Tompkins International

Walmart, eBay face challenges with same-day delivery

By: Heather Somerville, San Jose Mercury News